Thursday, October 1, 2009

Common Errors faced in Broadband

Error 619 - The port was disconnected

This error can be resolved by following these steps:

· Restart your computer and wait until all applications have completely loaded before trying to reconnect.
· Check your modem and phone cables are connected securely.
· If your problem has still not been resolved uninstall and reinstall your Broadband modem.

contact your Excange MDF for port Change.

Error 629 - The port was disconnected by the local machine

This can be resolved by following these steps:

· Restart your computer and wait until all applications have completely loaded before trying to reconnect.
· If your problem has still not been resolved uninstall and reinstall your Broadband modem.

Recreate Dialup PPPOE connection.

Error 631 -The port was disconnected by the user

Usually this is a one-off glitch which happens when the Connection Progress is interrupted by the user or another program on the PC. In order to resolve this:

· Restart your computer and wait until all applications have completely loaded before trying to reconnect.

Error 633 -The port is already in use / not configured for Remote Access Dialout

This error can be best remedied by:

· A restart of your computer tends to resolve 50% of cases with this error message
· Disable any Firewall Software and try to connect again...
· Try uninstalling and reinstalling the Modem.


Error 645 - Internal Authentication Error

This problem tends to occur when using Windows 98 or Windows ME. This can be resolved by following these steps:

· Windows 95/98 - This error can occur if the ‘Require encrypted password’ option is enabled on the ‘Server Types’ tab in the connection's properties, or an incorrect user name or password have been entered. See MS KB Article Q199780

· All versions of Windows - This error can occur if you are attempting to connect to a Windows 2000 domain that has had a RRAS (Routing and Remote Access Services) server log on without administrative privileges. See MS KB Article 227747

Error 651 - Your modem has reported an error

This error usually occurs with Windows 2000 when the Internet connection has become corrupted. This can be resolved by following these steps:

· Try uninstalling and reinstalling the Modem.


Error 678 - The Computer you are dialing into is not answering

This error normally occurs when using Windows XP. This can be resolved by following these steps:

Windows XP
· Restart your computer and wait until all applications have completely loaded before trying to reconnect.

· Click on the Start Menu and then select Run. In the box which appears type the word command in order to open the command prompt and then click OK. In the black command prompt window, type netsh interface ip reset log.txt and click on Enter on your keyboard. Then type exit into the command prompt and then click on Enter on your keyboard. Now restart your computer and reconnect to the Internet.

Other Operating Systems (Windows 98/ME/2000)

· Try uninstalling and reinstalling the Modem. For information on how to do this please refer to the ADSL modem setup instructions or the installation cd that was provided with your modem.

Also Chek LAN CARD is ENABLED

Error 691 - Access denied because username / password is invalid on the domain

This means your connection attempt has been refused due to incorrect login details. This can be resolved by following these steps:

· Ensure you are using the correct username and password.

· Please also bear in mind the password is case sensitive, check your Caps Lock function (The light on your keyboard should not be lit) on the keyboard to ensure you are not typing capital letters when you intend to type in lower-case.

· Even if your username and password is automatically saved from previous connections it is possible for this information to become corrupted. Please delete anything saved and attempt to retype the correct information.

Contact your NIB for help with broadband reset

Error 797 - The connection failed because the modem or other connecting device failed

This can be resolved by following these steps:

· Restart your computer and wait until all applications have completely loaded before trying to reconnect.

If your problem has still not been resolved uninstall and reinstall your Broadband modem. For information on how to do this please refer to the ADSL modem setup instructions or the installation cd that was provided with your modem

Error 769 -The Specified Destination is not reachable
Chek your LAN/Ethernet Card .
It Should be Enabled. If Enabled still error persists Replace LAN Card.
If you are connected through USB. Uninstall and Reinstall your modem using setup cd with the device.

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